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Shipping Policy
We generally ship jewelry and small items via USPS First Class or Priority Mail with delivery confirmation for items weighing under 2 pounds or those that require shipping to a P.O. Box. USPS does not guarantee delivery and tracking is only from post office to post office, so we cannot guarantee the shipment. Other items may be shipped USPS, FedEx ground or UPS ground, dependiing upon size, weight and distance. We will do our best to arrive at reasonable shipping costs for each total order. Orders above $100 will have free shipping with the exception of oversized or excessively heavy packages. We generally ship on Tuesday and Thursday. All orders include a $3.00 order processing charge regardless of weight or price. You may elect to upgrade shipping, in which case shipping cost will apply to the entire order regardless of total price. If you wish to have your item shipped via 2-day air, please email us before ordering and we will quote you a price.
Insurance is included in shipping costs.
If an item should arrive in damaged condition, you must notify us immediately upon receipt and retain the packaging and all materials for inspection by the carrier. We take great care in packaging and would not expect damage. However, some things are beyond our control.
Billing and shipping address must be the same for orders paid with Paypal. FecEx and UPS must have a physical address (no P.O. Boxes). Please make us aware of any special circumstances BEFORE your purchase.
Some items may be shipped directly from the manufacturer. This is more likely with designer jewelry, accessories and custom handcrafted items, such as pottery and artifacts. These orders will not be eligible for combined shipping rates as they are shipped separately.
We will be happy to combine shipping on items that can be packed in a single box. Of course, this will not apply to items shipped from the manufacturer unless it is multiples from that entity and they can be packed safely in the same package.
If you have questions regarding shipping, please email us PRIOR to your purchase in our store or auction BID. We want to work with you, but we must know in advance if there are special circumstances. |